Return, Refund & Shipping Policy
Effective Date: March 15, 2025
Last Updated: March 15, 2025
At Medalist Games & Network Sports (“Company,” “we,” “us,” or “our”), customer satisfaction is a priority. This policy outlines our guidelines for returns, refunds, cancellations, and shipping. By making a purchase on https://medalistdarts.com/ , you agree to the terms outlined below.
1. Shipping Policy
We process and ship orders as quickly as possible to ensure timely delivery.
Processing & Shipping Times
• Orders are typically processed within 2-3 business days.
• Standard shipping takes 5-7 business days, while expedited options may be available at checkout.
• Orders are not shipped on weekends or holidays.
Shipping Rates & Carriers
• Shipping costs are calculated at checkout based on location, weight, and selected shipping speed.
• We use major carriers such as USPS and UPS.
Tracking Information
• Once an order is shipped, customers will receive an email with tracking details.
• If an order is lost or delayed, please contact us at [email protected] for assistance.
International Shipping
• At this time, we only ship within the United States.
2. Return & Refund Policy
Eligibility for Returns & Refunds
We accept returns and issue refunds under the following conditions:
• Physical Products: Items must be unused, in original packaging, and returned within 30 days of purchase.
• Digital Products: Due to the nature of digital goods, all sales are final, and refunds are not issued unless required by law.
• Event Registrations & Memberships: Refunds are subject to cancellation policies outlined at the time of registration.
Return Process for Physical Products
To initiate a return:
1. Contact us at [email protected] with your order number and reason for return.
2. If eligible, we will provide return authorization and shipping instructions.
3. Items must be shipped within 10 days of receiving return authorization.
Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refund Process & Timelines
Once we receive the returned item:
• It will be inspected, and a refund will be processed within 7 business days.
• Refunds will be issued to the original payment method (credit card, PayPal, etc.).
• Processing times may vary based on your bank or payment provider.
Non-Refundable Items
We do not issue refunds for:
• Digital downloads and software.
• Gift cards and promotional items.
• Items returned outside the return window.
• Event registrations, unless otherwise stated.
4. Order Cancellations
• Orders may be canceled within 6 hours of purchase for a full refund.
• Once an order has shipped, cancellations are no longer possible, and a return must be requested instead.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
• Contact us at [email protected] within 7 days of delivery.
• We will arrange for a replacement or refund at no additional cost.
6. Contact Information
For any return, refund, or shipping-related questions, please contact us:
Medalist Games Powered by Network Sports
31620 23rd Ave S UNIT 218, Federal Way, WA 98003